Is your Digital Key not working as it should? No worries, we've got you! Often, **resetting your Digital Key** is the solution. Below, you'll find out how to do it.
Why isn't my Digital Key working?
There can be several reasons why your Digital Key isn't working, such as:
- A recent app update.
- A connection error with Bluetooth.
How do I reset my Digital Key?
Follow these steps to reinstall your Digital Key:
-
Open the Salto Keychain app
Launch the app on your phone. -
Go to Settings
- Click on the menu icon and go to **Settings**.
-
Open Digital Key settings
- Choose the option **Digital Key settings** in the menu.
-
Reset the Digital Key
- Click on **Reset Digital Key** and follow the instructions in the app.
-
Activate the Digital Key again
- Click on **Activate Digital Key** and follow the steps.
-
Test your access
- Check if your Digital Key works at the front door or a booked space (by you or someone from your team).
Still stuck? Let us help!
Still can't figure it out? Send a message to Mr. Green Support via support@mrgreenoffices.nl or WhatsApp (055 799 8765).
Let us know:
- If you're getting an error message in the app.
- What the light on the lock is doing (is it flashing red or yellow?).